In a nutshell
Student Village Network admins only contacts you by e-mail.
Don’t wait for contacts by phone or by letter mail (snail mail).
Student Village Network admins announces about events regarding the network only on Student Village Network homepage: https://www.yok.fi/
The connection holder is personally responsible for the connection.
A network device connected to the Student Village Network is a part of the University network and as such must be maintained responsibly. Remember that as a tenant, you are also responsible for the behavior of your visitors, both online and otherwise.
Student Village Network admins help with problems directly related to the Village Network.
Problems and support requests: email@example.com.
Mandatory info in support requests: Name, address, network socket and proper description of the problem.
If you have problems with your own devices, you need to seek support from a third party, like for example Citizen’s Helpdesk